Gangaraya

Service Advisor @ Hero Motocorp (Veda Ev Vehicle Powered By Hero)

#501 1st Main 5th Cross Garden Road Metro layout Nayandanahalli Bangalore -560039 gangastar15@gmail.com 7019429207
Current CTC
3.8 LPA
Expected CTC
5.5 LPA
Notice Period
30 Days
Experience
10.8 Years
Profile Summary

Detail-oriented Electric Vehicle Technician with [4.5] years of experience in Production, diagnosing, repairing, and maintaining electric vehicle systems. Seeking to leverage expertise in Servicing EV & Analise the Technical Issues to contribute to Company as part of a forward-thinking team.

Work Experience
2022 – Present
Service Advisor
Hero Motocorp (Veda Ev Vehicle Powered By Hero)
  • Listen to client concerns and requirements to accurately address their needs.
  • Explain service options, pricing, and procedures clearly.
  • Arrange service appointments and manage the service calendar.
  • Communicate client needs to service technicians or specialists.
  • Ensure that clients are updated on the progress of their service and any changes to the schedule.
  • Handle client complaints and concerns professionally and promptly.
  • Work to resolve any issues that arise during the service process and find satisfactory solutions.
  • Identify opportunities for upselling or recommending additional services that may benefit the client.
  • Work closely with other team members to ensure a cohesive approach to service delivery.
  • Identify trends or issues in service delivery and recommend improvements.
2022 – Present
Service Technician
Hero Motocorp (Veda Ev Vehicle Powered By Hero)
  • Maintenance and Repair or replace defective components, including electric motors, inverters, and onboard chargers.
  • Ensure repairs are completed accurately and in accordance with manufacturer specifications.
  • Inspect, repair, and maintain electric vehicle charging infrastructure, such as home chargers and public charging stations.
  • Routine maintenance procedures include battery inspections, software upgrades, and system calibrations.
  • Update the firmware and software in vehicles as needed in accordance with manufacturer bulletins and customer demands.
  • Participate in ongoing training and certification programs to enhance technical skills and knowledge.
  • Communicate effectively with customers to explain issues, repairs, and maintenance procedures.
  • Address customer concerns professionally and ensure high levels of satisfaction.
  • Follow safety protocols for handling high-voltage systems and components to prevent accidents and ensure safety.
  • Analyse error codes and run system tests to identify the root cause of problems.
2021 – 2022
Service Technician
Ather Energy Pvt Ltd
  • Perform routine maintenance tasks, such as battery inspections, software updates, and system calibrations.
  • Ensure repairs are completed accurately and in accordance with manufacturer specifications.
  • Inspect, repair, and maintain EV charging systems, including home chargers and public charging stations.
  • Ensure charging equipment operates correctly and troubleshoot any issues related to charging infrastructure.
  • Repair or replace defective components, including electric motors, inverters, and onboard chargers.
  • Use diagnostic tools to identify and troubleshoot electrical and mechanical issues in EVs.
  • Analyse error codes and perform system tests to determine the root cause of malfunctions.
  • Address issues related to the electric drive system, battery packs, and charging systems.
  • Install and configure new components or systems.
  • Update vehicle software and firmware as required by manufacturer bulletins or customer requests.
2020 – 2020
Production Co - Ordinator
Wistron Infocom Manufacturing India Pvt Ltd
  • Perform routine maintenance on machinery and equipment, including cleaning, lubricating, and replacing worn parts.
  • Operate production machinery and equipment according to standard operating procedures.
  • Set up and adjust machinery for different production runs, including loading materials and configuring settings.
  • Report major equipment issues or breakdowns to maintenance or supervisory staff promptly.
  • Monitor machinery performance and make necessary adjustments to ensure optimal operation.
  • Load and unload materials and finished products from machinery and production lines.
  • Ensure proper storage of materials to prevent damage or contamination.
  • Wear appropriate personal protective equipment (PPE) and ensure that safety procedures are followed.
  • Report any safety hazards or incidents to the supervisor immediately.
2018 – 2019
Apprentice Trainee
Bharat Heavy Electricals Limited (Bhel) – Epd (Electro Porcelain Division)
  • Develop and implement quality control procedures and standards for the manufacturing process.
  • Conduct visual and physical inspections of solar panels throughout the production process.
  • Perform electrical tests to ensure panels meet voltage, current, and efficiency specifications.
  • Utilize specialized equipment to detect defects such as cracks, delamination, and soldering issues.
  • Monitor and evaluate production processes to ensure compliance with quality standards.
  • Identify and document quality issues and non-conformities and take corrective actions as necessary.
  • Prepare and present quality reports to management, highlighting key findings, trends, and areas for improvement.
  • Work closely with production teams to address quality concerns and provide guidance on best practices.
  • Collaborate with engineering and design teams to resolve quality issues and implement improvements.
  • Monitor industry trends and technological advancements to recommend enhancements to quality control processes.
  • Contribute to the development of new quality assurance strategies and methodologies
  • Ensure all quality inspection activities comply with safety regulations and industry standards.
  • Conduct safety audits and recommend measures to prevent workplace hazards related to quality inspection activities.
Education
The Oxford Polytechnic
Diploma in Electrical and Electronics
N/A - N/A
Bhel (Epd) Division Yeshwathpur
Apprenticeship in General
N/A - N/A
Industrial Training Institute
Industrial Training in Electrical Dept.
N/A - N/A
Shantiniketan High School
SSLC in General
N/A - N/A
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Top Skills
Ms Office (Word, Excel, Outlook, And Power Point) Auto-Cad Dms Internal Tool (Ather Energy)