Aquib Ulla Khan

Customer Support Representative @ Ecpl

Hak Mansion Anam Enclave Thanisandra Main Road 560077 aquibkhan115@gmail.com 7975846817
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
12.7 Years
Profile Summary

Dedicated and hardworking individual with a passion for
continuous learning and professional growth. Skilled in teamwork,
time management, and achieving goals efficiently. Focused on
contributing positively to organizational success.

Work Experience
2017 – 2026
Senior Customer Support Executive
Quikr India Pvt Ltd
  • Accurately update and maintain customer data in CRM (Customer

Relationship Management) platforms.

  • Resolve over 100+ customer

inquiries daily via phone, email, maintaining a 98% first-contact

resolution rate

2013 – 2017
Customer Support Representative
Ecpl
  • Resolved customer technical and billing issues for mobile and

internet services, achieving 95% first-contact resolution.

  • Streamlined troubleshooting processes, reducing average call

handle time by 15%.

  • Proactively identified and escalated recurring

problems, contributing to a 10% decrease in repeat calls.

  • Educated customers on service features, enhancing their understanding and

satisfaction.

Education
Uday Sagar Institute
Diploma in Application
2013 - 2014
Quwathul Islam Pu College
2nd Puc in General
2011 - 2012
St.Javeria English School
Sslc in General
2008 - 2009
Resume Preview
Resume
e8ed768d1583429f9d1d86bfa0b28241.pdf
PDF File
Download Resume
Top Skills
Customer Engagement Feedback Back Implementation Issue Resolution Problem Solving Retention Strategy Willingness To Learn