Solvingcustomer'sproblems and helping them with their product orservicecan prove enormously satisfying

Their jobs are usually challenging, involving high demand situations and constant job stressors Maintain high level of customer service at all time by take care of customers needs

Writingserviceorders and descriptions of problems and repairs.

Test-driving vehicles to confirm service repairs

Estimating the cost and time needed for repairs

List customer concerns and ask additional questions to diagnose current problems

Verify current vehicle warranty coverage and explain fees structure

Prepare accurate and detailed repair order that describe customer concerns known issues and repair required

Maintain high level of customer service at all time by take care of customers needs

Continuously increase knowledge of dealer service ,fees and vehicle repairs

Update customer records in system

Develop and write up repair estimations and keep customers informed of changes

Carrying out complex diagnoses on vehicles using corresponding diagnosis tools and aids

Advising and supporting workshop personnel in difficult diagnosis cases

Supporting the colleagues in systematic fault diagnoses and subsequent repair steps, and finding professional solutions for difficult cases.

Conducting Joint test with customer and analyzing customer concerns

Checking of repair processes and performing final inspection on the vehicle

Ensuring technical and process support to all staff and customers to ensure the “Fix it Right” ratio is maximized.