Managerial Tenures

Manager @ Corporate Accounts & Strategic Partnerships

Bangalore unknown_606869251748153198@example.com
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
9.0 Years
Profile Summary

A professional with 9 years of work experience in the service industry with a range
of diverse roles from service delivery, last mile operations, vendor management, program
management, business development, B2B & Enterprise sales with proven & successful
.

Work Experience
N/A – Present
Lead & Built a 23 member Sales & Operations Team
Websites, Portfolios And Profiles
  • Carrying out expansion to Chennai, Coimbatore & Hyderabad in South region.
  • Added channels of FastTag sales via OEM dealerships & achieved 3000 issuances monthly.
  • Delegation of Targets on a team & individual level & tracking on a weekly level.
  • Performance review basis automated metrics generated from organization metaverse.
2024 – Present
Manager
Corporate Accounts & Strategic Partnerships
  • Leading corporate tie-ups and strategic partnerships to increase admissions through CSR initiatives,

Team Building

educational foundations, and government schemes.

  • Developing and executing B2B engagement strategies to position 21k School as a preferred online

schooling option.

  • Driving partnership discussions with corporate organizations, NGOs, and educational trusts to enable

scholarship programs.

  • Planning and executing marketing campaigns and events at tech parks, malls, and corporate offices to

create awareness.

  • Collaborating with HR and L&D teams of organizations to introduce online schooling as an employee

benefit.

MS Office

  • Leading outreach campaigns using Sales Navigator and direct corporate engagements.
  • Achieving 1000+ admissions via strategic partnerships generating revenue of INR 8cr with AOV of INR

75,000/-

2022 – 2023
AVP
Network & Program Management
  • Conducted market research and competitive analysis to identify opportunities and make data-driven

decisions.

  • Translated business requirements into clear and actionable product requirements, user stories, and

acceptance criteria.

  • Worked closely with engineering teams to prioritize and manage the product backlog, ensuring timely

delivery of features and enhancements.

  • Drove the development and implementation of technology solutions, ensuring alignment with

business goals and user needs.

product excellence.

fostering collaboration.

  • Managed multiple projects simultaneously, tracking progress, identifying risks, and implementing

effective mitigation strategies.

  • Provided regular updates to senior management on project status, key milestones, and resource

requirements.

  • Continuously evaluated product performance, gathered user feedbacks, and iterated on features to

enhance customer satisfaction and drive business growth.

2020 – 2022
AVP
Service Delivery
  • Lead the last mile business of 4w mobility, which contributed, to 14+ Cr Monthly Revenue.

Business transactions.

  • Achieved ~7% MOM growth of orders with fulfillment of supply network.
  • Managed the life cycle of 2500+ driver partners by designing various incentive & reward program.

platforms.

2018 – 2020
Head
Service Delivery
  • Responsible for managing KRA's of City operations
  • Development of fleet on-ground in accordance to service delivery norms via training modules
  • Ensuring adherence as per committed SLA's & maintain C-SAT of client & end customer.
  • Ensuring Daily availability of fleet, adherence to SOP's, mishap claim management, Quality

control.

  • Planning & execution for Fulfillment of transactions on a daily basis for T+1 days
  • Understanding Client wise SLA to be achieved for deliverance.
  • Implementation of Quality control & checks of ground teams with digital & physical audit

procedures

2015 – 2018
Manager
Control Centre
  • Managing centralized support center & city support team
  • Overview & Monitoring of Pan India ground operations from central control center
  • Real Time support of fleet, partner, clients via Ticket, Mail and In-bound calling
  • Client Escalation management of transactional concerns within specified TAA
  • CRM tool development & training.
  • Rostering of resources to operate 7 days & 16 hour support center
Education

No education history listed.

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