Shibin Joseph

US Voice Process Agent @ Major Us Telecom Provider

Panachikathra (H) Chirackal palluruthy kochi. PIN - 682006 shibinstanley1998@gmail.com 7306148443
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
9.0 Years
Profile Summary

Highly motivated Sales executive with 6+ years of experience driving
revenue growth and expanding customer base through innovative sales
strategies. Proven expertise in managing teams, developing successful
campaigns, and implementing data-driven decision-making processes
to optimize sales performance. Adept at leveraging digital tools and
platforms to deliver exceptional sales results while working in on-site
environments.

Work Experience
2025 – 2026
US Voice Process Agent
Major Us Telecom Provider

Handled inbound & outbound calls for US customers

  • Provided telecom technical support (Broadband, TV, Voice)
  • Resolved complex issues maintaining high CSAT
  • Achieved sales through upselling and cross-selling
2021 – 2025
Sales Executive
Lachmandastradingcompany

Led a sales team, driving growth through targeted initiatives and

product launches.

  • Collaborated with marketing for new product campaigns and

conducted market research for business development.

  • Analyzed sales data to optimize inventory and profitability.
  • Mentored staff and maintained strong client relationships, fostering

repeat business.

2019 – 2020
Sales Supervisor
Vishalmegamart

Managed sales operations and team performance, ensuring

customer satisfaction and workflow efficiency.

  • Implemented strategies that supported revenue growth and team

productivity.

  • Conducted daily performance reviews and provided ongoing

training to improve sales techniques.

  • Resolved customer issues and ensured compliance with company

policies.

Education
Vidyaniketan College
Bachelor of Commerce (Co-operation) in General
2015 - 2018
Sdpy Highschool,Palluruthy
Higher Secondary (Commerce) in General
2014 - 2015
St. Sebastian'S Higher Secondary School
High School in General
2012 - 2013
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Top Skills
Communication And Negotiation Goal-Oriented And Results-Driven Sales And Marketing Customer Relationship Management Product Knowledge Business Development Time Management And Organization Adaptability And Flexibility Teamwork And Collaboration