• Managed complete day-to-day retail store operations while ensuring smooth

business functioning.

• Led, trained, motivated, and supervised the sales team to consistently

achieve business objectives.

• Achieved monthly, quarterly, and annual sales targets through effective

sales planning and execution.

• Assisted customers in selecting Samsung smartphones, tablets, wearables,

accessories, and ecosystem products based on their requirements.

• Delivered an exceptional customer experience by providing product

demonstrations and detailed feature explanations.

• Managed inventory, inward and outward stock movement, stock

replenishment, and inventory accuracy.

• Maintained optimum stock levels to ensure uninterrupted product

availability.

• Coordinated with warehouse and logistics teams for timely stock

procurement and deliveries.

• Handled billing, cash management, invoicing, store documentation, and daily

sales reporting.

• Prepared MIS reports, sales analysis reports, and business performance

reports.

• Implemented visual merchandising standards to enhance product visibility

and customer engagement.

• Conducted daily sales meetings and monitored team performance to improve

productivity.

• Developed customer relationships resulting in repeat business and higher

customer retention.

• Resolved customer complaints professionally while maintaining high

customer satisfaction.

• Promoted extended warranty plans, accessories, finance options, and value-

added services to maximize revenue.

• Ensured compliance with company SOPs, operational guidelines, and audit

requirements.

• Maintained overall cleanliness, safety, and operational efficiency of the retail

store.