Kaliprasad Singh
Product Advisor @ People Interactive (Shaadi.Com)
Sri Malang Gad Road, Nevali, Kalyan East – 421306
kskalisingh32@gmail.com
9152777367
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
8.1 Years
Profile Summary
Customer Service and Sales professional with over 7+ years of experience in BPO operations and CRM tools.
Skilled in lead conversion, insurance renewals, and customer relationship management.
Strong track record of achieving sales targets, improving customer retention, and delivering high-quality service.
Work Experience
2025 – 2026
Product Advisor
People Interactive (Shaadi.Com)
- Managed client relationships and assisted customers with matchmaking services
- Guided customers in selecting suitable subscription plans
- Improved customer experience through regular follow-ups
- Contributed to customer retention and sales growth
2022 – 2025
Customer Service Representative (CSR)
Taurus Bpo
- Handled web-generated leads and converted them into sales
- Sold multiple products through effective communication
- Maintained consistent follow-ups to close deals
- Ensured high customer satisfaction levels
2019 – 2021
Customer Service Executive (CSR)
Mahindra Integrated Business Solutions Pvt. Ltd
- Managed renewal of health and loan insurance policies
- Contacted customers regarding policy expiry and renewals
- Explained policy benefits and coverage clearly
- Resolved customer queries and ensured smooth processing
2016 – 2019
Customer Service Representative (CSR)
Eureka Outsourcing Solutions
- Handled inbound and outbound calls for insurance sales
- Converted leads using CRM tools
- Assisted customers with product details and payments
- Consistently achieved sales targets
Education
Gyanodaya Vidya Mandir & Junior College
Intermediate in General
N/A - N/A
Resume Preview
Top Skills
Insurance Sales & Renewals
Sales & Lead Conversion
Crm Tools Handling
Adaptability & Quick Learning
Customer Handling & Retention
Follow-Ups & Relationship Management
Communication & Negotiation