Harsha Vardhan V

Free Lancer @ Nick Sweeps

Hyderabad harshaharshu828@gmail.com 6303969860
Current CTC
3.7 LPA
Expected CTC
4 LPA
Notice Period
7 Days
Experience
1.6 Years
Profile Summary

Detail-oriented and client-focused professional with hands-on experience in customer service, travel documentation, and global distribution systems. Seeking a challenging role where I can leverage my communication skills, problem- solving abilities, and operational knowledge to contribute to organizational efficiency and customer satisfaction.

Work Experience
N/A – Present
Free Lancer
Nick Sweeps

Provided real-time assistance to gamers regarding deposits and cash-related queries, ensuring smooth and secure transactions.

Guided users through the withdrawal process, resolving issues promptly to maintain high user satisfaction.

NHandled dispute and discrepancy cases professionally, ensuring timely resolution and user retention.

Maintained detailed documentation of support interactions to aid in quality assurance and product improvement.

N/A – Present
Process Associate
Indian Eagle Pvt Ltd.

Efficiently resolved customer queries and booking-related issues with a strong emphasis on customer satisfaction.

Coordinated directly with clients to provide accurate travel documentation and support throughout the booking process.

Gained expertise in managing sensitive information, ensuring compliance with company policies, and performing effectively under pressure.

Developed in-depth knowledge of digital tools, documentation procedures, and professional client interaction.

Consistently maintained high service standards through timely follow -ups and reliable issue resolution.

Collaborated with airline partners through Global Distribution Systems (GDS) for smooth booking modifications and updates.

Adapted quickly to system updates and process changes, ensuring continuous and efficient service delivery.

N/A – Present
Sales Executive
Bricknbolt – Construction Company

Generated and followed up with potential customers for construction services.

Conducted field visits and generated new sales leads.

Explained construction solutions, project details, pricing, and benefits to customers.

Maintained regular follow-ups and customer relationships.

Coordinated with internal teams to understand and fulfill customer requirements.

Worked towards lead generation, site visits, and sales conversions.

N/A – Present
Sales Executive
Vista Prime – Real Estate

Generated leads for residential real estate projects through field sales and customer outreach.

Explained property features, pricing, amenities, location advantages, and project benefits.

Conducted site visits and assisted customers during property selection.

Followed up with prospective buyers to convert leads into site visits and bookings.

Handled customer queries, negotiations, and regular follow-ups.

Worked towards achieving sales targets and improving lead-to-customer conversion.

2025 – Present
Associate – Client Coordination & Onboarding
Grayquest

Managed onboarding of multiple institutes by coordinating documentation and ensuring timely completion

Handled continuous client follow-ups, improving response rates and onboarding speed

Worked closely with internal teams (PG & ERP) to drive faster activation and closure

Resolved onboarding issues and ensured smooth client experience

Maintained tracking sheets and monitored pipeline status

Developed strong communication and coordination skills

Education
Dr. B.R. Ambedkar Open University, Hyderabad
Bachelor of Commerce (B.Com) – General in General
N/A - N/A
Resume Preview
Resume
c15c3309248c40d39c86aa10ef9fd8b8.pdf
PDF File
Download Resume
Top Skills
Problem Solving – Expertise In Resolving Payment Issues, Disputes, And Booking Discrepancies Adaptability – Quick Learner, Able To Adjust To New Systems, Policies, And Service Changes Communication Skills – Clear And Effective Verbal/Written Communication With Clients And Teams Technical Support – Experience With Digital Platforms And Online Transaction Systems Cash Handling & Transaction Support – Knowledge Of Deposit, Withdrawal, And Payout Processes Team Collaboration – Worked With Cross-Functional Teams And Global Service Partners Documentation & Reporting – Maintained Accurate Service Logs And Client Interaction Records Customer Service Excellence – Strong Ability To Handle Customer Queries With Empathy And Professiona