Sasmita Baral

Professional @ Infinity Eservices Pvt. Ltd.

Islampur village sasmitabaral144@gmail.com 9315608265
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
0.0 Years
Profile Summary

Motivated and results-driven
professional with 4 years of combined
experiences in customer support,
operation coordination, and key
account management. Skilled in CRM
handling, and client communication.
Strong ability to manage multiple
tasks, ensure timely service delivery,
maintain customer satisfaction

Work Experience
N/A – Present
Infinity Eservices Pvt. Ltd.

Conducted outbound calls to customers after vehicle servicing

  • to collect service quality feedback and customer satisfaction
  • ratings.

Maintain accurate customer interaction record and feedback

  • data in CRM systems.

Ensured high standard of customer experience through

  • professional communication and issue handling

Guided farmer on the proper use of pesticides, including

  • application method, timing, and safety precaution.

Providing information and support to farmer regarding crop

  • protection and agricultural best practice.

Coordinated immediate assistance by arranging expert/doctor

  • consultation during emergency situations.
N/A – Present
Key Account Manager ( KAM )
Wheelseye Technologies Pvt. Ltd.

Managed key client accounts and served as the primary point

  • of contact for customer support and service-related queries.

Registered and tracked customer issues through CRM system

  • and ensured timely resolution.

Coordinated with technical teams to assign and deploy

  • technicians for on-site problem resolution.

Handled GPS device sales and supported clients in product

  • installation and after-sales services.
Education
Intermediate in General
N/A - N/A
Shree Shree Jagganath Mahavidyalaya
Bachelor of Arts in General
N/A - N/A
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Resume
15583d53408f4fae9a10ebbb6b1ced65.pdf
PDF File
Top Skills
Communication & Interpersonal Skills Customer Relation Management (Crm) Sales & Client Coordination