Assistant Executive – Customer Control Management @ Nirdc (National Industries Research And Development
Customer-focused professional with 2.8 years of experience in customer service, CRM operations, customer
relationship management, documentation, and business support. Skilled in understanding customer needs, resolving
issues quickly, maintaining service quality, and building long-term customer relationships. Looking to contribute strong
communication and problem-solving abilities to a growth-oriented organization.
Verified customer documents and ensured accurate data collection and processing.
Supported customers with InDApp registration, login issues, and product listing assistance.
Participated in NIRDC events and contributed to MSME growth activities.
Maintained strong customer satisfaction by resolving issues within timelines.
Customer Representative Executive | Vodafone Idea Limited
Provided customer support through calls and assisted with service-related queries.
Generated sales leads and built positive customer relationships.
Handled prepaid and postpaid SIM card allocation and customer requirements.
Followed up with customers to ensure issue resolution and satisfaction.
Customer Care Executive | Talento Technologies India Private Limited
Managed customer interactions and addressed product/service-related concerns.
Followed up with customers and ensured timely resolution of requests.
Managed inbound and outbound customer service calls with quality support.
Collected customer feedback and communicated improvement areas to management.
Customer Care Executive | Allsec Technologies Limited
Managed inbound and outbound customer service calls with quality support.
Maintained customer records and updated CRM information accurately.
Resolved customer complaints while maintaining service standards.
Analyzed customer concerns and supported process improvement initiatives.
Built strong customer relationships through active listening and communication.