Job Title: Branch Head – Aftermarket

Department: Aftermarket Sales (Spares & Accessories)
Location: [Nagpur, Raipur, Gujrat, Patna]
Reports To: Regional Head

Experience Required: 10–15 years (minimum 4 years in a team handling role in aftermarket sales)
Education: MBA/PGDM ( Sales and Marketing)

Job Purpose:

To lead the aftermarket branch operations by driving sales performance, managing customer relationships, leading a high-performing team, and ensuring smooth coordination across logistics, finance, and service functions.

Key Responsibilities:

1. Sales & Business Development- Primary Sales

• Drive revenue and volume growth for the branch in line with regional targets.
• Develop and implement sales strategies for assigned territories.
• Identify new business opportunities through channel expansion, mechanics connect programs.

2. Team Leadership

• Lead and manage a team of Territory Sales Executives (TSEs) and support staff.
• Monitor field performance and provide regular coaching and performance reviews.
• Drive team capability building through on-the-job training and mentoring.

3. Channel Management

• Ensure proper onboarding, retention, and performance management of distributors and retailers.
• Regularly visit key channel partners and resolve escalations proactively.
• Monitor secondary sales and stock movement at the distributor level.

4. Customer Engagement & Service

• Build and maintain strong relationships with mechanics, retailers, and key influencers.
• Organize and participate in mechanic meets, garage visits, and loyalty programs.
• Act as a key escalation point for customer grievances in the region.

5. Operations & Compliance

• Coordinate with stakeholders for timely stock replenishment.
• Ensure adherence to company policies, schemes, and pricing structures.
• Manage branch budget, claims, and administrative functions.

6. Reporting & Analysis

• Submit timely MIS reports – sales, collection, outstanding, market feedback.
• Track competitor activity and market trends to inform strategic decisions.

Key Skills & Competencies:

• Strong sales and negotiation skills
• Team leadership and performance management
• Channel development and retail engagement
• Customer orientation with problem-solving abilities
• Proficiency in MS Office and sales automation tools
• High adaptability and execution focus

Travel – 40 to 50% ( 10 to 15 Days)